People move around and cancel their treatments all the time; this is totally normal! I’ll get clients who book a month out, but then move it around a week and a half beforehand still. Things happen, and we are all juggling a dynamic schedule.

Problems arise, however, when individuals try to cancel their treatment last minute. Here last minute refers to any time within 24 hours of their scheduled treatment time. There have of course been exceptions made for emergencies or illness in this 24-hour window as well though.

Our cancellation policy (as found on the health history form that everyone filled out prior to their very first treatment) has always been that if someone were to try and cancel their treatment within 24 hours of their treatment start time, then they will be subject to the entire treatment fee as their late cancellation fee. For example, if someone had a 60-minute treatment scheduled, the cost would be $105 to get that treatment. If they were to cancel at the last minute, then their cancellation fee would be $105 as well.

Starting July 1, 2023 when you cancel at the last minute because you are sick, you will be charged a fee. HOWEVER, that fee will be half of whatever your treatment amount would have been. This is not meant to be a punishment! People get sick and I totally understand that. After much consideration, I believe this to be a good middle-ground approach to the cancellation policy. It alleviates the burden of an entire treatment fee for those who have woken up the morning of their treatment now sick, while still respecting the fact that this is a business. When anyone cancels last minute it makes it very difficult to fill that spot without the extra time. This is still true when someone is sick; and the policy has been updated to reflect that.

Additionally, for households with multiple treatments taking place (multiple being 3+). We will now require 48 hours minimum of notice to move or cancel these treatments. If people try to cancel their treatments within this time frame, they will be given the option to reschedule within the following 7-days of their originally scheduled treatment time. If they are able to move anywhere within that time frame, then that is totally fine. However, if no new time that works for both the therapist and clients’ schedules can be found, then all of those treatments are subject to the same full late cancellation fees, as though they had cancelled within 24 hours.

The reason for this is that larger amounts of people in one location take more logistical planning and forethought. It requires manual manipulation on the schedule to accommodate that many people, and generally just more coordination. Typically this means that any scheduling conflicts on the clients end are found beforehand, but this is not always the case. That is why 48-hours for multiple treatments in one household is subject to 48 hours notice instead of 24, but will be treated the same. Thank you for your understanding.

Have an excellent summer everyone!