A new month brings about some big changes. We are very excited to announce a fundamental shift in the way that appointments are coordinated — we are switching over to the scheduling management system: Jane App!

There are quite a few reasons for the change but the top of the list is simply that this new client management system will help me to better connect and engage with all of you; while also dramatically streamlining the booking process on both of our ends too.

For example, if you didn’t want to create a new account and password for this booking site then you could simply opt to use a sign-in partner such as Google or Facebook. I get no information from your account if you decide to use these logins instead of creating an account within Jane; it simply is a way to cut back on having to come up with and then remember yet another online login credential.

Have you ever been looking at my online schedule and found the perfect time that you were hoping for, only to click it — be prompted to log in — and then the appointment time disappears? This was supposed to be a beneficial feature that “holds” someone’s booking for 15 minutes, not allowing someone else to swoop in and book it while you are finalizing your booking. But the problem is that if you have not signed in *before* looking at the schedule, the system does not know who to assign that held time to. This has been a problem for years, one that I have repeatedly brought up with the previous scheduling systems support team. This is one example that simply does not plague Jane App.

Another cool feature is for family members to be able to link their accounts. Here are two examples where this would be beneficial:

1) you have a child who has been getting massage treatments, but they have a separate account to log in to, a separate email address to manage where you log in from one to the other just to send insurance receipts back to your own email address. Now you can either create or request a link to another family member’s existing account. If you are creating an account, right then you can decide if you want to manage the booking of their appointments through *your* account, receive notifications/reminders about this child’s upcoming appointments, or have their insurance receipts automatically emailed to your own account’s email. If you are requesting a link to an existing account, it is between both accounts to mutually agree on what they will share with each other. This is where number two comes in as well!

2) you are the primary person in a household booking appointments for everyone else. Let’s keep this simple and just say two partners in the same household both get massages from me, but not always back-to-back, sometimes on different dates. Now the person doing the booking can manage (from their own log-in) who they want to book for between the two of them, and how much or little appointment information they want to share right from the get-go. This will absolutely be a welcome addition for those partners who are in charge of doing the booking of health-related appointments!

It’s equally important for me to be able to engage a bit better with you all (I couldn’t send out a mass client email to all 350+ registered clients before, but I will be able to now), as it is for you to be in control over how much or little you want to hear from me. Want to opt out of mass emails? You go for it. Want to opt-in to automated text messages for appointment reminders? Hell yeah — it’s free! How often do you want email reminders for your upcoming booked treatment(s)? Want to have a linked account be able to automatically receive your insurance receipt, but NOT book your treatments for you? No problems at all.

I could go on for a good long while here and turn this into a MASSIVE post, but I’ll leave it here. I hope you all like the new system. But I truly think that you will find it as a breath of fresh air. Catch you all soon!