This guide will be your road map for success with regards to homecare. Learn what specific variables you can change with any of your stretches; as well as find resources to provide a deeper understanding of stretching or homecare as a whole.
A new month brings about some big changes. We are very excited to announce a fundamental shift in the way that appointments are coordinated — we are switching over to the scheduling management system: Jane App!
There are quite a few reasons for the change but the top of the list is simply that this new client management system will help me to better connect and engage with all of you; while also dramatically streamlining the booking process on both of our ends too.
For example, if you didn’t want to create a new account and password for this booking site then you could simply opt to use a sign-in partner such as Google or Facebook. I get no information from your account if you decide to use these logins instead of creating an account within Jane; it simply is a way to cut back on having to come up with and then remember yet another online login credential.
Have you ever been looking at my online schedule and found the perfect time that you were hoping for, only to click it — be prompted to log in — and then the appointment time disappears? This was supposed to be a beneficial feature that “holds” someone’s booking for 15 minutes, not allowing someone else to swoop in and book it while you are finalizing your booking. But the problem is that if you have not signed in *before* looking at the schedule, the system does not know who to assign that held time to. This has been a problem for years, one that I have repeatedly brought up with the previous scheduling systems support team. This is one example that simply does not plague Jane App.
Another cool feature is for family members to be able to link their accounts. Here are two examples where this would be beneficial:
1) you have a child who has been getting massage treatments, but they have a separate account to log in to, a separate email address to manage where you log in from one to the other just to send insurance receipts back to your own email address. Now you can either create or request a link to another family member’s existing account. If you are creating an account, right then you can decide if you want to manage the booking of their appointments through *your* account, receive notifications/reminders about this child’s upcoming appointments, or have their insurance receipts automatically emailed to your own account’s email. If you are requesting a link to an existing account, it is between both accounts to mutually agree on what they will share with each other. This is where number two comes in as well!
2) you are the primary person in a household booking appointments for everyone else. Let’s keep this simple and just say two partners in the same household both get massages from me, but not always back-to-back, sometimes on different dates. Now the person doing the booking can manage (from their own log-in) who they want to book for between the two of them, and how much or little appointment information they want to share right from the get-go. This will absolutely be a welcome addition for those partners who are in charge of doing the booking of health-related appointments!
It’s equally important for me to be able to engage a bit better with you all (I couldn’t send out a mass client email to all 350+ registered clients before, but I will be able to now), as it is for you to be in control over how much or little you want to hear from me. Want to opt out of mass emails? You go for it. Want to opt-in to automated text messages for appointment reminders? Hell yeah — it’s free! How often do you want email reminders for your upcoming booked treatment(s)? Want to have a linked account be able to automatically receive your insurance receipt, but NOT book your treatments for you? No problems at all.
I could go on for a good long while here and turn this into a MASSIVE post, but I’ll leave it here. I hope you all like the new system. But I truly think that you will find it as a breath of fresh air. Catch you all soon!
People move around and cancel their treatments all the time; this is totally normal! I’ll get clients who book a month out, but then move it around a week and a half beforehand still. Things happen, and we are all juggling a dynamic schedule.
Problems arise, however, when individuals try to cancel their treatment last minute. Here last minute refers to any time within 24 hours of their scheduled treatment time. There have of course been exceptions made for emergencies or illness in this 24-hour window as well though.
Our cancellation policy (as found on the health history form that everyone filled out prior to their very first treatment) has always been that if someone were to try and cancel their treatment within 24 hours of their treatment start time, then they will be subject to the entire treatment fee as their late cancellation fee. For example, if someone had a 60-minute treatment scheduled, the cost would be $105 to get that treatment. If they were to cancel at the last minute, then their cancellation fee would be $105 as well.
Starting July 1, 2023 when you cancel at the last minute because you are sick, you will be charged a fee. HOWEVER, that fee will be half of whatever your treatment amount would have been. This is not meant to be a punishment! People get sick and I totally understand that. After much consideration, I believe this to be a good middle-ground approach to the cancellation policy. It alleviates the burden of an entire treatment fee for those who have woken up the morning of their treatment now sick, while still respecting the fact that this is a business. When anyone cancels last minute it makes it very difficult to fill that spot without the extra time. This is still true when someone is sick; and the policy has been updated to reflect that.
Additionally, for households with multiple treatments taking place (multiple being 3+). We will now require 48 hours minimum of notice to move or cancel these treatments. If people try to cancel their treatments within this time frame, they will be given the option to reschedule within the following 7-days of their originally scheduled treatment time. If they are able to move anywhere within that time frame, then that is totally fine. However, if no new time that works for both the therapist and clients’ schedules can be found, then all of those treatments are subject to the same full late cancellation fees, as though they had cancelled within 24 hours.
The reason for this is that larger amounts of people in one location take more logistical planning and forethought. It requires manual manipulation on the schedule to accommodate that many people, and generally just more coordination. Typically this means that any scheduling conflicts on the clients end are found beforehand, but this is not always the case. That is why 48-hours for multiple treatments in one household is subject to 48 hours notice instead of 24, but will be treated the same. Thank you for your understanding.
Have an excellent summer everyone!
In the new year, there will be an overhaul to how fees and discounts are applied to the services that we offer. If you first read about this on social media and you have come for a more comprehensive look at the ‘why’ behind these decisions then you are in the right place! If you are reading this update for the first time on our website, then I ask that you familiarize yourself with the important changes that will be coming into effect on January 1st.
Precision Therapeutics will officially start offering massage treatments again starting on July 01. As much as this is exciting news we must acknowledge that these are still uncertain and unprecedented times to be living in. The next few months (and maybe even beyond a year from now) will be filled with changes. In regards to your massage treatments, here are some of those changes that you should be aware of prior to our July 01 re-start date.
